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VIP Warranty

Our warranty is about you, not us. It's about taking care of you after the sale. We will repair or replace your Vortex optic should it become accidentally damaged and unusable at NO CHARGE TO YOU*. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. Other than purposeful damage or mistreatment, it doesn't matter how it happened, whose fault it was or which NEWPRO authorised Vortex observation optics dealer you purchased it from in the UK and Ireland.

  • Unlimited, unconditional lifetime warranty
  • Fully transferable
  • No warranty card to fill out.
  • No receipt needed to hang on to.

If you ever have a problem, no matter what the cost, we promise that we will take care of you.

*Subject to optional postage / handling charge.

Need Spare Parts?

Just call or email Vortex @ Newpro UK Ltd, and we'll do our best to help you out. Accessories normally available include eyepiece covers, objective lens covers, rainguards, and straps.

Phone: 01367 242411
Email: sales@newprouk.co.uk

Hours

We're open 8.30am to 4pm Monday to Friday.

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